SUPPORT / WE'RE LISTENING
A little help,
when you need it.
Have a question, issue, or feedback about RedactIt? Our support team is ready to assist you.
Submit a request, browse FAQs, or get in touch with our support team at atkins-media.com/support.
Common Questions
How do I cancel my subscription?
Open the App Store → tap your profile → Subscriptions → RedactIt → Cancel.
Is my data stored after a scan?
Raw input text is not permanently stored. Only scan metadata (entity types detected, timestamp) is saved for your history.
What does the free tier include?
5 scans per day, Black Out redaction mode, and access to your 3 most recent records.
How do I delete my account?
Go to Settings inside the app and select Delete Account, or contact support and we'll handle it within 48 hours.
Still need help? Visit our support center →